AnnexOps

  Artificial intelligence is changing how businesses operate. Companies use AI tools to write content, analyse data, support customers, develop software, and automate everyday tasks. While these tools can improve productivity, employees also need to understand their limitations, risks, and appropriate use. For organisations operating in Europe, Article 4 of the EU AI Act addresses this through AI literacy measures. Providers and deployers of AI systems must take measures to support AI literacy among their staff and other people who operate or use AI systems on their behalf. However, creating an effective AI literacy program involves more than sharing an AI policy or asking employees to complete an introductory course. Businesses need to understand which systems they use, who interacts with them, and what people should know about those systems. This guide explains how organisations can create a practical AI literacy program and connect employee learning with their wider AI governanc...

AI is becoming part of everyday business operations. Employees use AI assistants to write content, analyse information, generate code, summarise documents, support customers, and automate routine tasks. As adoption grows, organisations face an important question: How do you know whether the people using AI have the knowledge they need to use it responsibly? This is where AI literacy becomes important. Under EU AI Act Article 4 , providers and deployers of AI systems are expected to take measures to ensure, to the best of their ability, a sufficient level of AI literacy among staff and other people involved in operating or using AI systems on their behalf. For businesses, this means AI literacy should be more than a one-time training course. Organisations need a practical way to identify training requirements, assign learning, track completion, maintain evidence, and review those requirements as AI use changes. What Is AI Literacy Under the EU AI Act? AI literacy is the knowledge and un...