How to Build an AI Literacy Program Under the EU AI Act
Artificial intelligence is changing how businesses operate. Companies use AI tools to write content, analyse data, support customers, develop software, and automate everyday tasks. While these tools can improve productivity, employees also need to understand their limitations, risks, and appropriate use. For organisations operating in Europe, Article 4 of the EU AI Act addresses this through AI literacy measures. Providers and deployers of AI systems must take measures to support AI literacy among their staff and other people who operate or use AI systems on their behalf. However, creating an effective AI literacy program involves more than sharing an AI policy or asking employees to complete an introductory course. Businesses need to understand which systems they use, who interacts with them, and what people should know about those systems. This guide explains how organisations can create a practical AI literacy program and connect employee learning with their wider AI governanc...